Refund policy

At Kids Club, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Please note that we currently do not offer refunds. However, we do provide exchanges in the following cases.

Eligible for Exchange

You can request an exchange if:

• You received the wrong size.
• Your item arrived damaged or defective.
• You received the wrong product.

To process your request smoothly, please contact us within 2–3 days of receiving your parcel.

Exchange Requirements

To qualify for an exchange:

• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging should be intact.
• Please provide your Order Number along with clear photos (for damaged or defective items).
• The requested replacement size or item must be available in stock.

Items Not Eligible for Exchange

Unfortunately, we cannot accept exchanges for:

• Items that have been used, washed, or altered.
• Products without original tags or packaging.
• Exchange requests made after 3 days of delivery.
• Sale or clearance items (unless they were received damaged or incorrect).

Shipping Charges

• For size exchanges, customers may be required to pay the courier charges.
• If we have sent the wrong item or a defective product, Kids Club will take full responsibility for the exchange shipping cost.

No Refund Policy

We appreciate your understanding that all purchases are final, and we do not offer refunds. We only provide exchanges for eligible cases mentioned above.

Need Assistance?

If you have any questions or would like to request an exchange, our customer support team is always happy to assist you.

Email: kidsclubofficial0@gmail.com
Phone: +92 314 0643079 / +92 331 9994309

Thank you for choosing Kids Club. We truly appreciate your trust and look forward to serving you again! 💛